USA/CANADIAN Standard Terms & Conditions:

1. New account: US/CDN$250, Re-order: US$150/CDN$250 Minimum back-order: US$75/CDN$100

2. New accounts must complete New Customer Information form and supply bank and trade references and sales tax information as appropriate.

3. Freight: Calculation predicated on product line:

4. Net 30 days from invoice date upon credit approval unless otherwise arranged directly with Giftcraft Credit department in advance. Until credit is established, all shipments must be prepaid by credit card (VISA, MASTERCARD or AMEX) or cheque (shipment held for 10 days from cheque deposit date).

5. Items temporarily out of stock will be placed on back order or cancelled at Giftcraft's option unless otherwise specified on the order

6. No returns without prior authorization from Giftcraft. Merchandise should be inspected immediately upon receipt and claims made directly with Giftcraft Customer Service.

Our ultimate goal is for you to be completely satisfied with your purchase from Giftcraft. All of these policies can be further clarified by calling our Customer Service Team at 1-877-387-9777.

NOTE: When contacting our customer service team, it is always a good idea to have the following information at hand:

Order Confirmation Policy

Giftcraft will confirm all orders by assigning an order confirmation number. Once the order confirmation number has been assigned, Giftcraft will email (preferred method) or fax a copy of the confirmed order to the customer. Once this confirmation has been sent to the customer, the order is placed into our system and no changes or modifications will be made without following the process below.

At Once Orders:
Please contact our customer service team immediately
(same day the order confirmation is received).

Future Dated Orders:
Please contact our customer service team within fifteen (15) business days prior to the program ship date.

Please note that all refused orders that have been confirmed will be subject to a 15 % re-stocking fee plus all freight costs for delivery and return of the shipment.

Delivery Damages and Shorts Policy
Please inspect all cartons immediately upon receipt. It is the customer’s responsibility to identify and document all product damages and shortages upon receipt of the delivery. Please count all of the boxes received. If you have boxes that are missing, please make note of this on your delivery receipt and ensure that the delivery driver acknowledges the discrepancies. Please do not sign the driver’s bill of lading or POD without counting your boxes.

If you have boxes that are visibly damaged please make note of this on your delivery receipt and ensure that the delivery driver acknowledges the discrepancies. Please do not sign the driver’s bill of lading or POD without inspecting your boxes.

Claims for short shipments and damages will not be accepted if the bill of lading or POD has been signed as arriving complete and in acceptable condition. Please notify our customer service team within five (5) days of receipt. If the product is refused, please note the refusal on the delivery receipt and ensure the delivery driver acknowledges and takes back the damaged product.

Concealed Damage, Shortages and Quality Issues Policy
It is the customer’s responsibility to inspect all merchandise upon receipt. Any concealed damages, shortages or quality related issues for non seasonal merchandise, must be reported to Giftcraft within thirty (30) business days, sixty (60) business days for seasonal merchandise, from receipt of your order.

Please inspect all merchandise immediately upon receipt. Should you need to file a product claim, please complete an Electronic Product Claim form to ensure expedited processing of your claim. A member of our Customer Service team will contact you within three business days from receipt of your submission and if required, will provide you with detailed instructions on how to return your merchandise for an exchange, refund or credit. SUBMIT CLAIM FORM

Order Cancellation Policy

For At Once Orders:
The customer must notify Giftcraft within three (3) business days after order confirmation (Prior to Shipping) that order is no longer required. Under these conditions the order will be cancelled.

Rush orders: Rush Orders cannot be cancelled.
All orders that are recalled from the field after the Order Has Been Shipped will be subject to re-stocking fees (15%) as well as freight costs to ship and return the order.

Future Dated Orders:
The customer must notify Giftcraft at least 15 days prior to the program ship date. Our customer service team will confirm your cancellation request. If the time has lapsed and the order is in process, the customer service team will send you a cancellation confirmation number and listing of the non refundable fees.
All orders that are recalled from the field after the Order Has Been Shipped will be subject to re-stocking fees (15%) as well as freight costs to ship and return the order.