Corporate Profile
ABOUT US
Add personality to your home and garden.
Creativity, intelligence, and integrity - three characteristics that define today's Giftcraft. As a designer, importer, and manufacturer of inspirational giftware, Giftcraft relies on its half century of experience and modern approach to reinvent the way giftware items are bought and sold.
Is staying in tune with what's new and exciting difficult? We don't think so. Staying au coruant and searching the globe looking for trends in home décor and garden accessories is our business; implementing those designs and offering them to our retail customers - our strength.
Five years ago, like our product lines, we realized the company needed to change. Enter CEO Trevor Cohen, a restructuring plan for our sales, merchandising and distribution network, and a reprioritization of our objectives. With the help from an extensive and experienced executive team, Giftcraft has transitioned into an industry leader.
Today we are a giftware success story and observers are beginning to take note. Giftbeat Magazine, the eyes and ears of the giftware industry, recently ranked us "#6 in the Outdoor/Garden category" and congratulated us for being a company on the move.
What's next for Giftcraft? We continue to work in tandem with popular jewelry, décor, and ironwork artists to inspire designs that give splendor and beauty to both classic and cutting edge décor. We're focused on better serving our over 15,000 retail customers and are committed to bringing aesthetic fashionable designs to homes and gardens across North America.
Last year’s launch of the Habitat Collection, a home fragrance and personal care line has proved to be a tremendous success for our retailers. Most recently, our Eden’s Angels collection of beautifully hand painted collectible and giftable angel sculptures have been welcomed with open arms.
Our commitment to design and develop solutions for the home and garden has propelled the growth of our company and positioned us for success for years to come.
OUR COMMITMENT
We are committed to provide our customers with high quality products that reflect the most current trends and traditional looks that endure and to deliver such products to our customers on time and at a competitive price.
We are also committed to treat each customer with respect, to be responsive to their needs and to do whatever is in our power to make them satisfied.
We are committed to provide our employees with a safe and rewarding environment in which to succeed.
SENIOR MANAGEMENT TEAM
Trevor Cohen - CEO/President
Ron Tomiuck - Chief Operating Officer
Gary Polan - Vice-President/Director
Tom Kydd - Treasurer/CFO
John Brooks - Vice-President - Sales, North America
Christine Lagerweij - Vice-President - Product Development and Design
Leslie LePage - Director of Finance/Controller
| HEAD OFFICE AND SHOWROOMS | |
Canada Head Office/Distribution: Giftcraft Ltd. 95 Walker Dr. Brampton, ON, Canada L6T 5H7 Tel: 905-790-2000 / 800-387-1777 Fax: 905-790-0738 / 800-461-0838 |
USA Head Office/Distribution: Giftcraft Inc. 351 Lang Blvd. Grand Island NY 14072-3123 Tel: 877-387-4888 Fax: 800-668-9894 |
CUSTOMER SERVICE DIRECT LINE |
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| 905-790-1423 / 877-387-9777 | 877-387-4888 |
| SHOWROOM | |
| 95 Walker Dr. Brampton, ON, Canada L6T 5H7 Tel: 905-790-2000 Fax: 905-789-0738 |
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GIFTCRAFT SALES POLICIES
Effective: November 1, 2006
USA/CAN Standard Terms & Conditions:
1. New account: US/CDN$250, Re-order: US$150/CDN$250 Minimum back-order: US$75/CDN$100
2. New accounts must complete New Customer Information form and supply bank and trade references and sales tax information as appropriate.
3. Freight: Cheapest and best by our choice unless otherwise stated or arranged in advance. FOB Grand Island, NY (USA) or Brampton, ON (CDA).
4. Net 30 days from invoice date upon credit approval unless otherwise arranged directly with Giftcraft Credit department in advance. Until credit is established, all shipments must be prepaid by credit card (VISA, MASTERCARD or AMEX) or cheque (shipment held for 10 days from cheque deposit date).
5. Items temporarily out of stock will be placed on back order or cancelled at Giftcraft's option unless otherwise specified on the order.
6. No returns without prior authorization from Giftcraft. Merchandise should be inspected immediately upon receipt and claims made directly with Giftcraft Customer Service.
Our ultimate goal is for you to be completely satisfied with your purchase from Giftcraft. All of these policies can be further clarified by calling our Customer Service Team at 1-877-387-9777.
NOTE: When contacting our customer service team, it is always a good idea to have the following information at hand:
• Order or order confirmation number
• Account code
Order Confirmation Policy
Giftcraft will confirm all orders by assigning an order confirmation number. Once the order confirmation number has been assigned, Giftcraft will email (preferred method) or fax a copy of the confirmed order to the customer. Once this confirmation has been sent to the customer, the order is placed into our system and no changes or modifications will be made without following the process below.
At Once Orders:
Please contact our customer service team immediately (same day the order confirmation is received).
Future Dated Orders:
Please contact our customer service team within fifteen (15) business days prior to the program ship date. A new order confirmation will be sent to you via email or fax.
Please note that all refused orders that have been confirmed will be subject to a 15 % re-stocking fee plus all freight costs for delivery and return of the shipment.
Delivery Damages and Shorts Policy
Please inspect all cartons immediately upon receipt. It is the customer’s responsibility to identify and document all product damages and shortages upon receipt of the delivery.
Please count all of the boxes received. If you have boxes that are missing, please make note of this on your delivery receipt and ensure that the delivery driver acknowledges the discrepancies. Please do not sign the driver’s bill of lading or POD without counting your boxes.
If you have boxes that are visibly damaged please make note of this on your delivery receipt and ensure that the delivery driver acknowledges the discrepancies. Please do not sign the driver’s bill of lading or POD without inspecting your boxes. Claims for short shipments and damages will not be accepted if the bill of lading or POD has been signed as arriving complete and in acceptable condition.
Please notify our customer service team within five (5) days of receipt. If the product is refused, please note the refusal on the delivery receipt and ensure the delivery driver acknowledges and takes back the damaged product.
Concealed Damage, Shortages and Quality Issues Policy
It is the customer’s responsibility to inspect all merchandise upon receipt. Any concealed damages, shortages or quality related issues for non seasonal merchandise, must be reported to Gifcraft within thirty (30) business days, sixty (60) business days for seasonal merchandise, from receipt of your order.
Please inspect all merchandise immediately upon receipt. (See Delivery Damages and Shorts Policy) If required our customer service team will provide you with detailed instructions on how to return your merchandise for an exchange, refund or credit.
Order Cancellation Policy
For At Once Orders:
The customer must notify Giftcraft within three (3) business days after order confirmation (Prior to Shipping) that order is no longer required. Under these conditions the order will be cancelled.
Rush orders: Rush Orders cannot be cancelled.
All orders that are recalled from the field after the Order Has Been Shipped will be subject to re-stocking fees (15%) as well as freight costs to ship and return the order.
Future Dated Orders:
The customer must notify Giftcraft at least 15 days prior to the program ship date. Our customer service team will confirm your cancellation request. If the time has lapsed and the order is in process, the customer service team will send you a cancellation confirmation number and listing of the non refundable fees.
All orders that are recalled from the field after the Order Has Been Shipped will be subject to re-stocking fees (15%) as well as freight costs to ship and return the order.