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Customer Testimonials

Testimonials

At Giftcraft, we pride ourselves on the long lasting partnerships we’ve cultivated with our valued customers. From independent gift shops to nationally recognized specialty retailers and international distributors, our hands-on, personal approach to sales and service, coupled with the depth and diversity of our product offerings, has earned Giftcraft the distinction of “vendor-of-choice” by many of our loyal retail partners.

READ WHAT OUR CUSTOMERS HAVE TO SAY...

“ Congratulations! I was thrilled to read about Giftcraft being the 2016 Supplier of the Year, truly justified. Trevor, I deal with over 200 suppliers and over the years Giftcraft has become my top supplier. A few reasons why, having a wonderful sales rep such as Darlene Depaepe has been a huge bonus. She is never pushy and understands the challenges of my store. Each store is different and she gets it. If I have to call into customer service, they are great to deal with as well. The selection of merchandise that Giftcraft offers is fresh, constantly changing, which makes my customers and I happy. Yes, 2016 Supplier of the Year – well deserved! As always, thank you and your team for providing lovely merchandise and outstanding customer service. Wishing you continued success."

Lydia Ordóñez-Niles, Impressionable Gifts & Décor, Port Credit, Ontario

“I love that Giftcraft has such a diverse selection of products - literally something for every style or budget. Good service and some great prices in the clearance section on the website! Love going to the showroom during show season for the complimentary dinner - that came as a welcome surprise!”

Christine Turner, Embellish Emporium, Gibsons, BC

“Giftcraft makes buying easy!!! Great selection and great quality, great customer service!My sales rep Rita is always there to assist with any needs, certainly makes life easier!”

Lynn Sinasac, The Village Shoppe, Amherstburg, ON

“I love the quality of Giftcraft merchandise as well as the wide range of products and price points. I can buy a happy face stress ball or Charlie Paige clothing, jewellery or canvas prints. I also love my Giftcraft rep who is honest and helpful.”

Cora Giezekamp

“I love buying from Giftcraft! Their products are high quality at great prices. They make shopping fun and easy and I always enjoy my meetings with our rep., Helen. Their showroom is amazing....always a joy to look around and a great way to get display ideas.”

Nicole Owen

“Giftcraft is definitely one of my favorite suppliers! My rep, Shelley Ertman supplies the BEST service! I look forward to going to their showroom every time I attend the Gift Show in Toronto.The items I purchase from Giftcraft are among the most popular in my store! I plan on continuing to stock their product in my store, and Highly Recommend Buying from them!!”

Nancy Johnson

“They have a wide selection of items. Everyone we've dealt with was helpful and kind. And our rep is just amazing.”

Chantelle Hunter

“I love shopping with Giftcraft! The products are great! Sheldon & Patti Camp are always ready to help!”

Letty Richards

“We recently received our first order of Giftcraft home accent items and wanted you to know how satisfied we are with the quality of the product. Giftcraft has done an excellent job of sourcing and then monitoring off shore manufacturing since the product we received had zero defects. We highly recommend Giftcraft as a source for those retailers looking for quality product and superior customer service.”

The Northern Lights Gallery , Racine, WI

“Home Hardware St. Jacobs and Giftcraft have forged a strong partnership over the past five years. Giftcraft provides a great assortment of products that are extremely well received by our customers. The diverse product selection, combined with the quality and good price points have allowed Home Hardware to be very successful in the giftware category.”

Alex Riquelme, Home Hardware , St. Jacobs, ON

Charlie Paige drew rave reviews from our valued retailer partners at the January Atlanta Gift Show. From the selection, pricing and of course the amazing designs, savvy retailers continue to turn to Charlie Paige for all of their fashion needs!

View the video to hear what they had to say.

“We are loving the new Yo Sox!!! We held our annual customer appreciation Christmas event this week and the socks were flying out the door! We sold over 150 pairs in 3 hours! Customers of all ages were picking them up. My amazing Sales Rep Darlene Depaepe was right when she told us that…It is all about the socks!”

Kimberly and Glenn English, Country Mile, Milton, ON

"We just got our shipment of Yo Sox a few minutes ago. As we were building the display we sold 2 pair out of the delivery box!!! Love IT!!! Thanks for the great product."

Paula Weib, Hodge Podge, Dauphin, MB

"Charlie Paige creates excitement in our stores! It is bright and colorful and coordinates well to pull the customer in. The students in our Wolfville market especially love the line and we are sold out of some pieces already. The pricing is great – an excellent lineup to be proud of. We’ve also had requests for higher end socks than the traditional trade show deals. I suspect Yo Sox will do well…bright and colorful and well displayed."

Kim Geldart , Chester, Hubbards and Wolfville Pharmasavee, Nova Scotia

“I am the owner of store called What Women Want in Sydney Mines Cape Breton. I have had the Charlie page Winter and Summer lines and I absolutely love the line. The quality is amazing and the price points are excellent. Having my store in a small town the items sell really well because they are very affordable. I have never ever had any item returned for any reason! It is also so nice to have the items already priced on arrival - saves a lot of time and cuts down on payroll. Love, love, love everything about it! I have been in business for four years now and Giftcraft is my favorite company. They are so easy to deal with in every aspect of business. You are treated like royalty-at their showroom they make you feel so welcome and wanted while you there. My rep Patty has been exceptional from day one she is always checking in and visiting always making sure I'm satisfied. I will continue to buy the Charlie Paige line; the quality and price points are excellent!!!”

Angie Moore, What Women Want, Sydney Mines Cape Breton, NS

"I love Giftcraft. I opened my doors for business 6 years ago and Giftcraft has been with me since day one. Their product line, pricing, customer service and sales reps are top notch! The showroom in Ontario is a must see, it is a retailers paradise. I look forward to new product launches and was very excited to carry the Charlie Paige line, which has done very well for The Treasure Trove. Many of my customers can't wait to see what Charlie Paige has in store for next season. Thank you Giftcraft for making my job easy and enjoyable."

Lynette Reid, The Treasure Trove, South Dildo, NL

"Charlie Paige – Wow awesome. The clothing and accessories category was something we only dabbled in before Charlie Paige was launched by Giftcraft. Clothing and Accessories is now one of our strongest categories for all our Hospital Gift Shops in Calgary. Charlie Paige fit the bill for our shops as it has style and simplicity all rolled into one. We have a very small shop that we put the entire line of Charlie Paige into and it is consistently doubling its numbers over last year. I strongly recommend trying Charlie Paige if you’re looking to increase your sales. Plus it always helps to have a great sales representative like Don Smith."

Susan Morrison, Volunteer Resources, Alberta Health Services, Calgary, AB

"We have been consistent customers of Giftcraft since for over ten years and have been pleased with the continued improvement of the product and the service. Giftcraft and our Sales Representative contribute to our success."

Joan Felice, Oliveto Fine Gifts and Furniture, Price, UT

"I have been a Giftcraft customer for over three years. We carry product from all of the Giftcraft product categories and we've been very happy with everything. The product does well and the service is excellent. If there ever is an issue, Giftcraft responds immediately with a resolution. I work with a number of sale representatives from a number of manufactures but my Giftcraft Sales Representative is one of the best. She is personable and courteous and totally understands our business and what products will work best in our store."

Debi Watson, The Mushroom Patch, Swan River, MB

"We've been a Giftcraft customer since 2007 and started carrying the Giftcraft Britto line a year ago. I find that it has a very broad appeal and it is the top-performing gift line we carry."

Sue, Enchanted Florist, Calgary, AB

"We at West Van Florist have built a valued relationship with Giftcraft. Whether it is the early seasonal deliveries, the generous pre-booking terms or the helpful, friendly and knowledgeable staff, we have always been treated well. With product lines that are constantly changing, we are always excited to see what is new at Giftcraft."

Jennifer Cockle, West Van Florist, West Vancouver, BC

"I love Giftcraft because it retails and I make money! There is good value in the merchandise which allows for a great margin and the variety of items is extensive. There are lots of items that take up little space that turn like crazy and I've had very few problems with the quality for the last 3 years. I appreciate that when I do have a problem with anything my rep handles it immediately. In the past year, Giftcraft has become my top selling gift line."

Lynette Boisvert, The Classic Duck, Santa Rosa, CA

"I worked with my Giftcraft Sales Representative for 8 years now and she has always been supportive, helpful and a pleasure to work with. After all this time she knows me and my store well and what merchandise will work best for my clientele. She is always quick to point out merchandise ideas I may have missed that would add to the product mix of The Natural Gardener. Being a garden store Giftcraft's garden merchandise has always made up a large portion of my product mix because of the large selection of unique, interesting and quality products they carry. I look forward to dealing with Giftcraft for many years to come."

Bob Tuckey, The Natural Gardener Garden Store, Vancouver, BC

"Year after year Giftcraft has offered products that are current and a good fit for our shop along with great customer relations."

Nicki Davison, Just Because, Lake Forest, CA

"St. Paul's Hospital has a small gift shop so every inch is important. We wanted to carry a wide range of things for our wide range of price conscious shoppers. Giftcraft has met that need for us. We enjoy working with our representative, My Giftcraft Representative who brings samples and patiently explains how much and how many and how soon it will arrive. We have been very successful with the jewelry, the small decor items and especially the Uptown Girls flowered desk."

Carol Dixon, St. Paul's Hospital Gift Shop, Vancouver, BC

"The primary reason I do the amount of business I do with Giftcraft is because of the service I receive from Giftcraft, especially my sales representative. She is wonderful. She always finds just the right product for our store and has taken the time to understand my store and my customers."

Paula Weib, Hodge Podge, Dauphin, MB

"I am the owner of Ladera Flower Shoppe, located in Ladera Ranch, California. I have been buying from Giftcraft since September of 2007. From the first order that I placed to my most recent order, I have been extremely satisfied with their customer service as well as quality of product. I specialize in gifts for the garden and the home. Giftcraft's wide variety of products has allowed me to offer reasonably priced gifts, perfect for any occasion. I most recently added their new line of candles to my offerings and I have been very happy with the feedback I am receiving from my clients who have purchased them. The customer service I receive is beyond anything that I've ever experienced as the sole buyer for Ladera Flower Shoppe during the past 6 years. My Giftcraft Representative is more than a representative, I consider her my friend. She offers gentle suggestions as to what she feels would work well in my shop based the overall atmosphere that I've created as well as the type of clients the Shoppe attracts. She does not try to persuade me into buying more expensive products for the sake of making a better commission; she truly has my best interest at heart. Thank you Giftcraft, and most especially Donna, for making buying from you such a positive experience. "

Kelly Santos, Ladera Flower Shop, Ladera, CA

"My Giftcraft Representative is the major reason Giftcraft is now one of my top-vendors. She does a fabulous job at presenting the product and treats me as a friend versus someone from whom she can make money. Giftcraft has great product and new product introductions four times a year, so we always have new products to offer our customers. Their showroom in Toronto (Giftcraft Corporate Headquarters) is magnificent and showcases the product beautifully."

Laurie Carey, Great Finds Winnipeg, Winnipeg, MB

"Giftcraft is an excellent company with a great selection of home decor and garden products. Giftcraft offers the highest quality products at superior prices. It is our store's top-selling brand of gift and garden decor."

Kristina Kittle, Plant Depot, San Juan Capistrano, CA

"Beckman Gallery introduced the Giftcraft line into the store approximately two years ago. The quality and price point have made this diverse line a successful addition to the store. We are also very fortunate to have our Giftcraft sales representative. My Giftcraft Representative is always quick to respond to our needs, is very knowledgeable of the Giftcraft line and is extremely pleasant to work with."

Jim Beckman, Beckman Gallery, Newton, IA