Giftcraft's Response to COVID-19

UPDATED:  MARCH 24, 2020

To Our Valued Retail Partners and Giftcraft Family:

We've been thinking a lot about you lately while we actively monitor the rapidly evolving situation around the coronavirus pandemic (COVOID-19) - our retailers, our employees, and our greater communities. Your health and safety are our top priorities and at the heart of every decision we make. We are following all governmental guidelines, recommendations and declarations and hoping to communicate with you clearly and directly.

 

TEMPORARY SHIPPING SUSPENSION

The Ontario, Canada government has ordered all non-essential services/businesses to cease operations effective March 24, until further notice.  As a result, Giftcraft will suspend all shipping.  This shutdown does not affect our support teams currently working from their homes.

We understand many of you have upcoming shipments and are happy to help you manage these shipments. Simply reach out to your Giftcraft Sales Representative or Customer Service and together we’ll find a solution that works for you.

Email Us:  customerservice@giftcraft.com
Call Us:  1-877-387-9777 (Canada) | 1-877-387-4888 (U.S.A.)

Important to know…. orders placed during this mandatory shipping will receive the highest priority when shipping resumes.


We're Here For You

SALES FORCE

Your Giftcraft Representative is ready to support you in any way possible. Whether by phone, video conferencing or the latest screen sharing technology, they are invested in helping you make the best decisions for you and your business and to make your interactions with them as easy and seamless as possible.

 Contact Your Giftcraft Representative


online

Giftcraft.com will continue operations as usual and is an ideal way to continue to manage your business, place orders, pay invoices and track your shipments.

If you don't have an online login, EXPRESS REGISTER Today! Simply enter your 6-character Giftcraft Account Number and the phone number associated with your account and start shopping online!

 

We'll Get Through This Together

There is a great deal of fear and anxiety everywhere and no one is immune to this feeling of uncertainty. However, in spite of this, we have great confidence we will get through this together. Our ultimate goal is to maintain the health and well-being of our team members and ensuring you have product on your shelves when your customers return to your stores.

Effective March 16, we implemented a work-from-home policy for office support staff including customer service, credit, operations, procurement, merchandising and other office support departments.

Stay Safe and Healthy,

Giftcraft LTD.

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Memories from Past Giftcraft Events