Giftcraft's Response to COVID-19
UPDATED: JUNE 1, 2020
To Our Valued Retail Partners and Giftcraft Family:
We've been thinking a lot about you lately while we actively monitor the rapidly evolving situation around the coronavirus pandemic (COVID-19) - our retailers, our employees, and our greater communities. Your health and safety are our great concern and at the heart of every decision we make. We are following all governmental guidelines, recommendations and declarations and hoping to communicate with you clearly and directly.
EXPANDING LIMITED WAREHOUSE OPERATIONS
On May 17, Giftcraft began the process of resuming limited warehouse operations with the shipping of our Stay Safe Masks. We are slowly expanding shipping in other categories in anticipation of resuming full warehouse operations on Monday, June 22. At that time, we will begin shipping all product categories, prioritizing those orders on-hold during our mandatory shutdown.
In resuming full warehouse operations, our top priority remains the health and safety of our employees and our community. We have enacted strict safety protocols including controlled access to the building, social distancing, temperature checks, personal protective equipment and frequent sanitation of work stations, common spaces and frequently touched surfaces. Additionally, our employees currently working from home will continue to do so with only those deemed essential required to work in the office. This is providing they are not at risk due to any pre-existing conditions which would make them more vulnerable to the impact of COVID-19.
We understand many of you have upcoming shipments and are happy to help you manage these shipments. Simply reach out to your Giftcraft Sales Representative or Customer Service and together we’ll find a solution that works for you.
Email Us: email@example.com
Call Us: 1-877-387-9777 (Canada) | 1-877-387-4888 (U.S.A.)
We're Here For You
Your Giftcraft Representative is ready to support you in any way possible. Whether by phone, video conferencing or the latest screen sharing technology, they are invested in helping you make the best decisions for you and your business and to make your interactions with them as easy and seamless as possible.
Giftcraft.com will continue operations as usual and is an ideal way to continue to manage your business, place orders, pay invoices and track your shipments.
If you don't have an online login, EXPRESS REGISTER Today! Simply enter your 6-character Giftcraft Account Number and the phone number associated with your account and start shopping online!
We'll Get Through This Together
There is a great deal of fear and anxiety everywhere and no one is immune to this feeling of uncertainty. However, in spite of this, we have great confidence we will get through this together. Our ultimate goal is to maintain the health and well-being of our team members and ensuring you have product on your shelves when your customers return to your stores.
Effective March 16, we implemented a work-from-home policy for office support staff including customer service, credit, operations, procurement, merchandising and other office support departments.
Stay Safe and Healthy,
Trevor Cohen, CEO & Your Giftcraft Family
Memories from Past Giftcraft Events