An Important Message to Our Retail Partners Regarding COVID-19
Toronto, Ontario | March 16, 2020
To Our Valued Retail Partners:
Giftcraft, like all companies across the world, are navigating uncharted waters in light of the Novel COVID-19 pandemic. It is our highest priority to ensure the health and safety of our team members while maintaining business continuity following all governmental guidelines, recommendations and declarations as a minimum.
Giftcraft will remain operational and shipping orders under the following protocols.
1. We have implemented a work-from-home policy effective tomorrow for office support staff including customer service, credit, operations, procurement, merchandising and other office support departments.
2. Shipping will continue with a skeleton crew. Protective gear will be provided as required and regular sanitization of work stations will be maintained.
3. Our Sales Force in the US and Canada will continue to work following federal, state/province and local guidelines. Based on the recommended provisions in your area and your comfort level, you and your sales representative can opt to keep your appointments remotely.
4. Giftcraft.com will continue operations as usual and is an ideal way to continue to manage your business, place orders, pay invoices and track your shipments. If you have not yet EXPRESS REGISTERED, we encourage you to do so. CLICK HERE to navigate to the Express Registration page. Simply enter your 6-character Giftcraft Account Number and the phone number associated with your account.
There is a great deal of fear and anxiety everywhere and no one is immune to this feeling of uncertainty. However, in spite of this, we have great confidence we will get through this together. Our ultimate goal is to maintain the health and well-being of our team members and ensuring you have product on your shelves when your customers return to your stores.
Stay Safe and Healthy,