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FAQ

For your convenience, the most frequently asked questions are listed below. If you are unable to find your answer here, please contact our Customer Service Team. Thank You.

Our world-headquarters is located in Brampton, Ontario and our US division is located in Williamsville, New York.

You can apply for a Giftcraft account by completing our online registration request. What type of products do you sell?

We offer one of the industry’s largest selections of home décor, outdoor living & garden, seasonal, licensed brands, jewelry, fashion apparel and accessories and giftware products.

Giftcraft is a wholesaler and does not sell Giftcraft products directly to the public.

Our products are carried in thousands of stores throughout North America with select collections available internationally. Because of the large number of stores carrying Giftcraft products, it is difficult for us to tell you which stores in your area carry any of our thousands of products. We invite you to search online for our products as many of our retailers offer them on their websites.

Giftcraft products purchased or received as a gift should be returned to the store from which it was purchased. Returns and exchanges are subject to the store’s unique returns and exchange policy.

Our showrooms are located in our world-headquarters in Brampton, Ontario, AmericasMart in Atlanta Georgia, Market Center in Dallas Texas and the Las Vegas Market. Please click here for a complete list and upcoming dates.

We have a stringent Quality Control process to certify governmental compliance and also maintain records of production runs and tests.

Yes. If you have the account number of your freight carrier, we will apply it to your account for all shipments.

Yes. We have a “Bill To” account code to which all invoices will be sent. We also have the option for multiple “Ship To” locations, providing you with complete control to where you want your merchandise shipped.

Claims can be submitted by email here.

For additional assistance please contact Customer Service by calling (USA) 1-877-387-4888 | (CAN) 1-800-387-1777

Or by contacting us here: customerservice@giftcraft.com.

Click here to view all current job openings: Careers.